Player Experience Manager

  • Remote
  • Remote job

Player Experience Manager

Position

SOFTGAMES is looking for a Player Experience Manager (remote or Berlin)  who will be the primary contact point for the players of our popular game "Solitaire Farm Seasons" on Facebook and Mobile.


The Player Experience Manager will have the important role of bridging the gap between customer and the developer team. This involves 

  • Player Communication and Social Media
  • Customer Support
  • Customer Representation - "Voice of the players"


This is an optionally remote position. No relocation to Berlin necessary - but we will support if you want to move here.


Tasks include:

Player Communication and Social Media

  • Communicate updates, announcements and FAQs through posts on Social Media
  • Proactively moderate and post engaging content within our game communities, including managing and answering user questions and comments
  • Promptly responding to app reviews and managing product feedback, complaints and concerns
  • Moderate and grow our game fan groups and Facebook pages

Customer Support

  • Help players with any issue they experience and reimburse them if applicable

  • Monitor and report bugs and issues the community is experiencing

  • Cooperate with developers in building new/better customer service tools

Customer Representative - "Voice of the players"

  • Identify, track and prioritize issues to be followed up on by the development team

  • You will work closely with the game development team and act as stakeholder for bugs, pressing issues and community wishes


Qualifications:

  • Strong verbal and written communications skills in English (Fluency in other languages is an advantage)
  • Proven ability to provide excellent and personalized customer support
  • Ability to work independently and resourcefully without constant supervision
  • Interest within the gaming industry, particularly in Casual Games
  • Knowledgeable with social media and online engagement platforms
  • Constantly strive to find opportunities to improve processes and drive personal growth
  • Experience troubleshooting games and technology an advantage


What we offer:

  • Take advantage of an exciting job where you can develop professionally
  • Contribute your talent and your skills in a fast-growing company within an inspiring and international team in Berlin
  • Direct transfer of responsibility in the company with flexible structures, flat hierarchies and short decision paths
  • An attractive remuneration


About SOFTGAMES

SOFTGAMES is a leading developer of the most popular Instant Games with offices in Berlin (HQ) and Toronto. Our flagship titles Cookie Crush, Solitaire Story and Candy Match are being played by tens of millions of users every month. Our mission is to enable everybody to instantly play great casual games with their friends across any device. To-date, more than 500 MM people have played our games.


At SOFTGAMES, we believe that different perspectives and background in our teams contribute to the quality of our work. We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion / worldview, disability, age as well as sexual orientation and identity.


Have we caught your interest? Then we look forward to your detailed application together with your salary expectations and earliest possible start date.